DCHS Insights CX Human-Centered Design @ DCHS PROTOTYPE no real data
Screening prototype · reference tool

ACCESS NYC

Interactive Self-Service External tool

New York City's public screening tool covers 30+ City, State, and Federal programs, regardless of immigration status, and can be completed anonymously in roughly ten minutes. The part worth studying is architectural, not visual: the eligibility rules are decoupled from the front end, both are public, and the same rules are exposed through a Benefits Screening API for outside developers. This is the reference implementation for the interactive self-service approach — try it directly rather than through a re-creation.

Open ACCESS NYC ↗
ACCESS NYC screening start page
The anonymous screening entry — no login, no immigration-status barrier.
ACCESS NYC screening questions
Branching questions — later questions depend on earlier answers.

DCHS Insights CX

This planning site is for internal use. Please enter the access password to continue.