Voice
In their words
We were denied based on our old income, but we're earning less now.
Hossina can go at 2. Aboul has the English and is at work.
We need someone to see the household, not half of it.
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Composite persona. Not a real client.
Who we serve · prospective post-HR1 profile
Aboul & Hossina (post-HR1)
Engagement path Prospective HR1 impact: expansion Medicaid verification
One lawful-permanent-resident household must make earnings, renewals, and language access line up across records that still see two partial pictures.
Aboul and Hossina remain one household in their mid-thirties, facing a second eviction notice and $3,400 in arrears. This profile adds that both are lawful permanent residents enrolled in Virginia Medicaid Expansion, neither is pregnant, and they have no dependent child under 14. Aboul remains employed. The central uncertainty is whether household or spousal income can be matched and verified through an accessible process and whether twice-yearly renewals preserve the household view.
Aboul and Hossina are presented as one household because their situation is a household situation. Splitting them would hide the problem.
Separate HR1 household assumption. This exercise assumes no dependent child under 14. The workshop persona has three children, including a newborn in April 2025. These are independent scenarios, not the same household followed forward in time.
What they are good at
- They act quickly when the notice arrives
- They divide labor to keep work and appointments moving
- They keep track of what they owe and how much help they still need
- They are persistent across multiple partial answers
What they are carrying
- Second eviction notice and $3,400 in arrears
- Prior-income rules that miss the present crisis
- Language access needs at every meaningful step
- A split between who has English and who has daytime availability
- Lawful-permanent-resident status and expansion Medicaid eligibility documentation
- Six-month Medicaid renewals beginning in 2027
- Aboul's earnings held in records that may not match the Medicaid household cleanly
What they hope for
- A real path to close the rent gap
- A household plan, not separate adult fragments
- Interpretation without having to prove they need it
- A renewal process that recognizes household income without shifting the burden to Hossina
What they would never volunteer
- That sleeping in the car has already happened
- How much the appointment time forces Hossina to carry alone
- How little the denial explanation makes sense in English, let alone Amharic