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How we integrate · Planning worksheet
Define service integration
Choose a persona, then complete each sentence in the spaces provided. Print one sheet per person or group.
Aim
For , pursuing service integration means:
We
so that she/he .
Markers
In a fully integrated department, for :
she/he never again has to ;
staff are routinely able to ;
and our system as a whole prioritizes
over .
Name a genuine trade-off between worthwhile priorities; avoid strawmen.
Changes
It’s two years from now and we have significantly advanced service integration. The two biggest changes or investments that got us there were:
1.
2.
Pre-mortem
It’s two years from now and we have failed. The two most likely causes were:
1.
2.